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NESCAFÉ® DOLCE GUSTO®

TERMS & CONDITIONS

Last Updated: 1st July 2019

Welcome to our Website! We hope that you will enjoy your online experience.
Nestlé Middle East FZE (“Nestlé”) is committed to maintaining trust with users of our Website. The terms below govern your use of the Website.

Acceptable use

Please feel free to explore our Website and, where available, contribute material to it, such as questions, posts and multimedia content (e.g. pictures, videos).

However, use of the Website and materials posted to it should not be illegal or offensive in any way. You should be mindful not to:
(a) breach another person’s right to privacy;
(b) infringe any intellectual property rights; 
(c) make statements that are defamatory (including towards Nestlé), relate to pornography, are of a racist or xenophobic nature, promote hatred or incite to violence or disorder; 
(d) upload files that contain viruses or may lead to security issues; or 
(e) otherwise jeopardize the integrity of the Website.

Please note that Nestlé may remove any content from the Website that it believes maybe illegal or offensive.

Data protection

Our Privacy Notice applies to any personal data or material shared on this Website. Find out more here.

Intellectual property

1. Content provided by Nestlé 
All intellectual property rights, including copyright and trademarks, in materials published by or on behalf of Nestlé on the Website (e.g. text and images) are owned by Nestlé or its licensors.

You may reproduce extracts of the Website for your own private use (i.e. non-commercial use) provided that you keep intact and respect all intellectual property rights, including any copyright notice which may appear on such content (e.g. © 2016 Nestlé).

2. Content provided by You
You represent to Nestlé that you are either the author of the content that you contribute to this Website, or that you have the rights (ie: have been given permission by the rights holder) and are able to contribute such content (e.g. pictures, videos, music) to the Website.

You agree that such content will be treated as non-confidential and you grant Nestlé a royalty free, perpetual, worldwide licence to use (including to disclose, reproduce, transmit, publish, or broadcast) the content you provide for purposes relating to its business.

Please note that Nestlé is free to decide whether or not to use this content and that Nestlé may already have developed similar content or have obtained such content from other sources, in which case all intellectual property rights in this content remains with Nestlé and its licensors.

Liability

While Nestlé uses all reasonable efforts to ensure the accuracy of materials on our Website and to avoid disruptions, we are not responsible for inaccurate information, disruptions, discontinuance or other events which may cause you damage, either direct (e.g. computer failure) or indirect (e.g. loss of profit). Any reliance upon materials on this Website shall be at your own risk.

This Website may contain links to websites outside of Nestlé. Nestlé has no control over such third party websites, does not necessarily endorse them and accepts no responsibility for them, including as to their content, accuracy or function. As a result, we invite you to carefully review the legal notices of such third party websites, including keeping yourself informed of any changes to them.

You may operate a third party website and wish to link to this Website. In this case, Nestlé does not object to such linking provided that you use the exact homepage url of this Website (e.g. no deep linking) and do not suggest in any way that you are affiliated with or endorsed by Nestlé. You must not use “framing” or similar practices, and must ensure that the link to the Website opens in a new window.

Contact us

This Website is operated by Nestlé Middle East FZE.

If you have any question or comment regarding the Website, please feel free to contact us by (i) email at support@dolcegusto-me.com, (ii) phone at +97444587615 or (iii) regular mail at Nestlé UAE LLC P.O. Box 52185, Sh. Zayed Road, Al Quoz Area, Dubai, UAE.

Changes

Nestlé reserves the right to make changes to these terms of use. Please refer to this page from time to time to review these terms of use and any new information.

Governing law and jurisdiction

The Website is intended for users from United Arab Emirates only. Nestlé makes no representation that the products and the content of this Website are appropriate or available in locations other than United Arab Emirates.

You and Nestlé agree that any claim or dispute relating to the Website shall be governed by the law of the United Arab Emirates and brought before the courts of Dubai (except DIFC Courts).

PRICE

The prices of the Products on this Website are quoted in the local currency and do not include the delivery charges.

METHOD OF PAYMENT

Payment of the Products on the Website will be done via credit card only (Visa, MasterCard).  We will not dispatch any order of any of the Products until funds are cleared from your bank account.  If we are unable to charge your credit card, you will be notified during the online purchase transaction. We reserve the right to terminate automatically our purchase agreement with you with no need of a Court order if your credit card company refused authority for payment or if we reasonably believe that payment will be refused at any stage.

DELIVERY

Delivery will be made to the address specified when you register on the Website, provided that the address is within the drop down list in the United Arab Emirates. You may change the address provided through the “edit profile” feature and during the confirmation stage only during the checkout. 

It is your entire responsibility to ensure you that you are available to receive the Products ordered.  If you are not at the delivery address to receive the ordered Products, a card with a contact number will be left for you to arrange with the courier an alternative drop off time.  After two (2) delivery attempts, the Products will be returned to us and you will be refunded the full value of the purchase, minus the delivery charge after thirty (30) days from the order if you are definitely not reachable.  From that point, if you still wish to receive your order, you will have to re-order via the Website.

Products are subject to availability and the prevailing market conditions.  In the event of non-availability of any of the Products, this will be stated on the Website.

For any orders under the value of 150AED, delivery charges will apply and will be communicated during the online purchase transaction.

For orders that have a total value equal to or more than 150AED, delivery will be free of charge.

Where an order of any of the Products is accepted, we will ensure that the Products are dispatched within three to seven (3 - 7) working days from the date of placing the order subject however to availability of stocks and receipt of clear funds.

You may terminate the contract with Nestlé where delivery is delayed for a period exceeding fifteen (15) days and you will be entitled to a refund.

RETURN POLICY, REFUND POLICY AND AFTER SALES POLICY

Products delivered must be inspected immediately by you. Any faulty, damaged or defective Product shall be reported to us within fifteen (15) days after the delivery of the faulty, damaged or defective Products by calling our customer service hotline: in the UAE: 800 DGusto (800 348786) and shall be returned with the original packaging.

Any faulty, damaged or defective Product will be replaced with a similar Product. In case that the faulty, damaged or defective Product is no longer available, the Product’s amount paid (less the delivery charges) will be refunded to you within thirty (30) days from the date of notification that the Products cannot be replaced. 

We do not accept any return of NESCAFÉ® DOLCE GUSTO® coffee capsules as they are classified as food products.

CHANGE OF ORDERS

To meet our delivery deadlines, online orders are processed automatically by our system and immediately transferred to our Logistics Centre. If you wish to cancel or modify your order, we kindly invite you to contact as soon as possible by phone our customer service hotline: in the UAE: 800 DGusto (800 348786).

You may return the Product within fifteen (15) days from the date of entering into the contract by ordering and obtain the reimbursement of your purchase. If the Product has been already delivered during these fifteen (15) days from the order, you may return the Product and obtain the reimbursement (less the delivery charges) ONLY if the packaging has not been unsealed (when this is a machine’s packaging) and/or undamaged, you do not open the packaging of the Product and you do not use the Product received.

WARRANTY

The NESCAFÉ® DOLCE GUSTO® machines are warrantied against manufacturers defects during twenty four (24) months from the date of purchase.

COOKIES POLICY AND DATA PRIVACY POLICY

A Cookies Policy applies to this Website. We invite you to read this Cookies Policy carefully.

At the time of registration you will receive a password. It is your responsibility to maintain the confidentiality of your password. You are entirely responsible for all orders of the Products online or for any information provided to us using your email address and password. You must immediately notify us of any unauthorised use of your email address and/or password or any known breach of security.

Any personally identifying data and information that you may send via the Internet to our Website are protected and treated according to our Nestlé Data Privacy Policy. We invite you to read our Data Privacy Policy (insert the link here) carefully before providing us with any personally identifying data and information.

SPECIAL OFFERS, PROMOTIONS & COMPETITIONS

“Stand a chance to win the coffee corner” competition (“Activation”) is organized and promoted by Nestlé Middle East FZE, with address at P.O. Box 17327, Jebel Ali Free Zone, Dubai, UAE ("Nestlé"). All participants to this Activation (“Participants”) shall be subject to these Terms and Conditions

Activation Dates

This Activation will run from:

May 20th – 5th of June , 2019 inclusive.

Entrance to the Activation

Participants must be:

  1. 21 years old and above; and
  2. Legal residents of UAE, Kuwait and KSA.

Mechanics:

  1. Comment on our Activation post on our social media handles (Instagram & Facebook) by tagging two (2) friends.
  2. Participants in each of the countries will get a chance to win one (1) of pre-designed coffee corners.

Data Privacy

  1. Participants will be required to submit their personal details such as name, phone number, email, country and must agree to the Terms and Conditions.
  2. Nestlé will be collecting personal information of the Participants in accordance with its Privacy Policy (https://www.nestle-family.com/english/privacy.aspx). By participating, the Participant hereby confirms and consents to the use of cookies.
  3. Nestlé will collect personal information in order to conduct the Activation and may, for this purpose, disclose such information to other Nestlé companies outside the Middle East and third parties, including, but not limited to, Nestlé’s authorized agents and as required, to regulatory authorities.
  4. By participating in the Activation, the Participant hereby consents to the use of their personal information in the manner as set out in these Terms and Conditions and waives their rights to initiate any claim against Nestlé for privacy invasion, improper disclosure of personal information or any other related claims.

Selection of Winner

  1. One (1) winner for each country for a total of three (3) winners will be selected randomly.
  2. Winner/s will be notified through their social media accounts via a direct message and/or email by Nestlé or its authorized representative. If Nestlé cannot contact the winner/s for any reason, within thirty (30) days after the announcement of winner/s, Nestlé reserves the right to award the prize to another winner/s.
  3. The winner/s will be required to provide proof of identity in the form reasonably required by Nestlé. Nestlé shall not be compelled to award the prize to the winner/s if he/she cannot provide any proof of identity.
  4. The prize cannot be exchanged for cash or any other items. Nestlé reserves the right to substitute any prize for another prize of similar value or alter the dynamics of the prizes due to any unforeseen circumstances without prior notice. All prizes are non-transferable. 
  5. In the event that the winner/s opts not to accept his/her prize or was not able to receive the prize for reasons mentioned in these Terms and Conditions, the relevant prize will be deemed forfeited and Nestlé may, subject to applicable laws, award the prize to another winner/s. 
  6. Employees of Nestlé, its subsidiaries, divisions, affiliates, authorized dealers/distributors, agents and their immediate family members are not eligible to join in this Activation. Nestlé reserves the right to disqualify any such person from receipt of any prize and/or require the return of any prizes awarded. In such an event, and subject to any legal requirement, Nestlé reserves the right to select a new winner for the prize and/or dispose of the prize in any manner it deems fit, in its sole discretion.
  7. Nestlé decision regarding the award of the prize and/or in other issues not covered by these Terms and Conditions, shall be final and binding on all Participants, and no queries, challenges or appeals may be made or entertained. 
  8. Where required by Nestlé, the chosen Participant and any person sharing the prize shall be required to complete official release forms prior to the receipt of the relevant prize(s), failing which Nestlé reserves the right to forfeit the prize as it deems fit or as required by law.
  9. Any person attempting to defraud in any way by falsely claiming to be the winner or falsifying any proof of identity will be ineligible for the prize and may be prosecuted to the full extent of the law.

Prizes

Winners will be given (1) option of the coffee corner from which the winner will select the coffee corner with no option of customization.

General Terms

  1. By entering this Activation Participants warrant that they have read and agree to abide by these Terms and Conditions.
  2. If for any reason this Activation is not capable of being carried on as planned, due to without limitation infection by any computer virus, bugs, tampering, unauthorized intervention, fraud, technical failure, act of God, war (whether or not declared), political coup or insurrection, rebellion, labor dispute, fire, epidemic, storm, flood, typhoon, explosion, legal enactment, government directive, order or regulation, any law or regulation having force of law or any other reason or cause beyond the control of Nestlé, which corrupts or affects the administration security, fairness or integrity or proper conduct of this Activation, Nestlé, to the fullest extent permitted by law, reserves the right in its sole discretion to cancel, terminate, modify or suspend this Activation and to disqualify any Participant who tampers with the Activation and/or the entry process.
  3. To the fullest extent permitted by law, Nestlé is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer software and/or equipment, failure of any e-mail account or any combination thereof.
  4. Nestlé will be entitled at its sole discretion and subject to any applicable law, to cancel, terminate, extend or suspend the Activation or to modify these Terms and Conditions at any time prior to the closing date.
  5. Nestlé shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any death or personal injury suffered or sustained as a consequence of participation in the Activation, except for any liability which cannot be excluded by law.
  6. Participant, to the fullest extent permitted by law, hereby releases Nestlé, and all persons or corporations associated directly or indirectly with the Activation from any and/or all claims, demands and proceedings whatsoever arising out of:
    (a) their participation in the Activation;
    (b) any breach of these Terms and Conditions;
    (c) non-receipt of the prize due to  force majeure;
    (d) use of the prize;
    (e) non-issuance of visa; and/or
    (f) denial of entry into the UAE.
  7. This release and indemnity extends to and includes Nestlé, its parent company and its related bodies corporate, and its respective directors, officers, agents, contractors, employees and sponsors associated with or which is involved directly or indirectly with the Activation. This release and indemnity continues forever and binds the Participants' heirs, executors, personal representatives and assigns.

Any questions, comments or complaints regarding this competition must be directed to our Care Center, contact details are as follows:

Email: support@dolcegusto-me.com

Care center numbers:

Jurisdiction And Governing Law

By participating in this Activation, the Participant submits to the jurisdiction of the courts of Dubai for any and all actions or claims in any way related to this Activation and expressly agree that such actions or claims are subject to the laws and regulations of the United Arab Emirates.

Intellectual Property Rights:

NESTLÉ, NESCAFÉ and DOLCE GUSTO are registered trademarks of Société des Produits Nestlé S.A.
© 2019. All rights reserved.