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NESCAFÉ® DOLCE GUSTO®

TERMS & CONDITIONS

Thank you for visiting www.dolcegusto-me.com. We hope you enjoy learning more about Nestlé NESCAFÉ® DOLCE GUSTO®, products and accessories.

This website is operated by Nestlé Middle East FZE (“Nestlé“, “we”, “us” or “our”) with registered office at PO Box 17327, Dubai, United Arab Emirates (UAE).

By placing an order online, you agree to be bound by these terms and conditions (“Terms and Conditions”) which shall apply to all NESCAFÉ® DOLCE GUSTO® products (machines, capsules and accessories) (“Products“) advertised in this website www.dolcegusto-me.com (“Website”). 

By accessing, browsing and using our Website, you acknowledge that you have read, understood and accepted, without reserve, these Terms and Conditions, as modified from time to time by us.

By placing an order through the Website, you warrant and represent that:

•You have reached the legal age of majority in your country of residence; and

•You are legally capable of entering into binding agreements.

An order placed on this Website is an offer and will only be binding on us when we accept it. We will confirm such acceptance (if any) by sending you an email confirming that we have received your order at which point a purchase contract between us will be formed.

Bulk orders from the trade or consumer groups will not be accepted.

Title and ownership of the Products shall remain with us until we receive the total and final cleared payment. The risks on the Products are passed on to you when the Products are successfully delivered.

COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

The content of our Website and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, Products and processes are the property of Nestlé or its parent company Nestlé S.A., Société des Produits Nestlé S.A. or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law.

Nothing contained on our Website shall be interpreted or construed as granting you a license or a right to use any such content of our Website.

PRICE

The prices of the Products on this Website are quoted in the local currency and do not include the delivery charges.

METHOD OF PAYMENT

Payment of the Products on the Website will be done via credit card only (Visa, MasterCard).  We will not dispatch any order of any of the Products until funds are cleared from your bank account.  If we are unable to charge your credit card, you will be notified during the online purchase transaction. We reserve the right to terminate automatically our purchase agreement with you with no need of a Court order if your credit card company refused authority for payment or if we reasonably believe that payment will be refused at any stage.

DELIVERY

Delivery will be made to the address specified when you register on the Website, provided that the address is within the drop down list in the United Arab Emirates. You may change the address provided through the “edit profile” feature and during the confirmation stage only during the checkout. 

It is your entire responsibility to ensure you that you are available to receive the Products ordered.  If you are not at the delivery address to receive the ordered Products, a card with a contact number will be left for you to arrange with the courier an alternative drop off time.  After two (2) delivery attempts, the Products will be returned to us and you will be refunded the full value of the purchase, minus the delivery charge after thirty (30) days from the order if you are definitely not reachable.  From that point, if you still wish to receive your order, you will have to re-order via the Website.

Products are subject to availability and the prevailing market conditions.  In the event of non-availability of any of the Products, this will be stated on the Website.

For any orders under the value of 150AED, delivery charges will apply and will be communicated during the online purchase transaction.

For orders that have a total value equal to or more than 150AED, delivery will be free of charge.

Where an order of any of the Products is accepted, we will ensure that the Products are dispatched within three to seven (3 - 7) working days from the date of placing the order subject however to availability of stocks and receipt of clear funds.

You may terminate the contract with Nestlé where delivery is delayed for a period exceeding fifteen (15) days and you will be entitled to a refund.

RETURN POLICY, REFUND POLICY AND AFTER SALES POLICY

Products delivered must be inspected immediately by you. Any faulty, damaged or defective Product shall be reported to us within fifteen (15) days after the delivery of the faulty, damaged or defective Products by calling our customer service hotline: in the UAE: 800 DGusto (800 348786) and shall be returned with the original packaging.

Any faulty, damaged or defective Product will be replaced with a similar Product. In case that the faulty, damaged or defective Product is no longer available, the Product’s amount paid (less the delivery charges) will be refunded to you within thirty (30) days from the date of notification that the Products cannot be replaced. 

We do not accept any return of NESCAFÉ® DOLCE GUSTO® coffee capsules as they are classified as food products.

CHANGE OF ORDERS

To meet our delivery deadlines, online orders are processed automatically by our system and immediately transferred to our Logistics Centre. If you wish to cancel or modify your order, we kindly invite you to contact as soon as possible by phone our customer service hotline: in the UAE: 800 DGusto (800 348786).

You may return the Product within fifteen (15) days from the date of entering into the contract by ordering and obtain the reimbursement of your purchase. If the Product has been already delivered during these fifteen (15) days from the order, you may return the Product and obtain the reimbursement (less the delivery charges) ONLY if the packaging has not been unsealed (when this is a machine’s packaging) and/or undamaged, you do not open the packaging of the Product and you do not use the Product received.

WARRANTY

The NESCAFÉ® DOLCE GUSTO® machines are warrantied against manufacturers defects during twenty four (24) months from the date of purchase.

COOKIES POLICY AND DATA PRIVACY POLICY

A Cookies Policy applies to this Website. We invite you to read this Cookies Policy carefully.

At the time of registration you will receive a password. It is your responsibility to maintain the confidentiality of your password. You are entirely responsible for all orders of the Products online or for any information provided to us using your email address and password. You must immediately notify us of any unauthorised use of your email address and/or password or any known breach of security.

Any personally identifying data and information that you may send via the Internet to our Website are protected and treated according to our Nestlé Data Privacy Policy. We invite you to read our Data Privacy Policy (insert the link here) carefully before providing us with any personally identifying data and information.

SPECIAL OFFERS, PROMOTIONS & COMPETITIONS

“Stand a chance to win the coffee corner” competition (“Activation”) is organized and promoted by Nestlé Middle East FZE, with address at P.O. Box 17327, Jebel Ali Free Zone, Dubai, UAE ("Nestlé"). All participants to this Activation (“Participants”) shall be subject to these Terms and Conditions

Activation Dates

This Activation will run from:
December 13th – 22nd , 2018 inclusive.

Entrance to the Activation

Participants must be:

  1. 21 years old and above; and
  2. Legal residents of UAE, Kuwait and KSA.

Mechanics:

  1. Comment on our Activation post on our social media handles (Instagram & Facebook) by tagging two (2) friends.
  2. Participants in each of the countries will get a chance to win one (1) of the three (3) pre-designed coffee corners (Fashion, Majlis, or Technology).

Data Privacy

  1. Participants will be required to submit their personal details such as name, phone number, email, country and must agree to the Terms and Conditions.
  2. Nestlé will be collecting personal information of the Participants in accordance with its Privacy Policy (https://www.nestle-family.com/english/privacy.aspx). By participating, the Participant hereby confirms and consents to the use of cookies.
  3. Nestlé will collect personal information in order to conduct the Activation and may, for this purpose, disclose such information to other Nestlé companies outside the Middle East and third parties, including, but not limited to, Nestlé’s authorized agents and as required, to regulatory authorities.
  4. By participating in the Activation, the Participant hereby consents to the use of their personal information in the manner as set out in these Terms and Conditions and waives their rights to initiate any claim against Nestlé for privacy invasion, improper disclosure of personal information or any other related claims.

Selection of Winner

  1. One (1) winner for each country for a total of three (3) winners will be selected randomly.
  2. December 23rd a post will go up on Instagram, announcing the 3 winners of the competition.
  3. Winner/s will be notified through their social media accounts via a direct message and/or email by Nestlé or its authorized representative. If Nestlé cannot contact the winner/s for any reason, within thirty (30) days after the announcement of winner/s, Nestlé reserves the right to award the prize to another winner/s.
  4. The winner/s will be required to provide proof of identity in the form reasonably required by Nestlé. Nestlé shall not be compelled to award the prize to the winner/s if he/she cannot provide any proof of identity.
  5. The prize cannot be exchanged for cash or any other items. Nestlé reserves the right to substitute any prize for another prize of similar value or alter the dynamics of the prizes due to any unforeseen circumstances without prior notice. All prizes are non-transferable. 
  6. In the event that the winner/s opts not to accept his/her prize or was not able to receive the prize for reasons mentioned in these Terms and Conditions, the relevant prize will be deemed forfeited and Nestlé may, subject to applicable laws, award the prize to another winner/s. 
  7. Employees of Nestlé, its subsidiaries, divisions, affiliates, authorized dealers/distributors, agents and their immediate family members are not eligible to join in this Activation. Nestlé reserves the right to disqualify any such person from receipt of any prize and/or require the return of any prizes awarded. In such an event, and subject to any legal requirement, Nestlé reserves the right to select a new winner for the prize and/or dispose of the prize in any manner it deems fit, in its sole discretion.
  8. Nestlé decision regarding the award of the prize and/or in other issues not covered by these Terms and Conditions, shall be final and binding on all Participants, and no queries, challenges or appeals may be made or entertained. 
  9. Where required by Nestlé, the chosen Participant and any person sharing the prize shall be required to complete official release forms prior to the receipt of the relevant prize(s), failing which Nestlé reserves the right to forfeit the prize as it deems fit or as required by law.
  10. Any person attempting to defraud in any way by falsely claiming to be the winner or falsifying any proof of identity will be ineligible for the prize and may be prosecuted to the full extent of the law.

Prizes

Winners will be given three (3) different options of the coffee corner from which the winner will select the coffee corner of his/her choice with no option of customization.

General Terms

  1. By entering this Activation Participants warrant that they have read and agree to abide by these Terms and Conditions. 
  2. If for any reason this Activation is not capable of being carried on as planned, due to without limitation infection by any computer virus, bugs, tampering, unauthorized intervention, fraud, technical failure, act of God, war (whether or not declared), political coup or insurrection, rebellion, labor dispute, fire, epidemic, storm, flood, typhoon, explosion, legal enactment, government directive, order or regulation, any law or regulation having force of law or any other reason or cause beyond the control of Nestlé, which corrupts or affects the administration security, fairness or integrity or proper conduct of this Activation, Nestlé, to the fullest extent permitted by law, reserves the right in its sole discretion to cancel, terminate, modify or suspend this Activation and to disqualify any Participant who tampers with the Activation and/or the entry process. 
  3. To the fullest extent permitted by law, Nestlé is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer software and/or equipment, failure of any e-mail account or any combination thereof. 
  4. Nestlé will be entitled at its sole discretion and subject to any applicable law, to cancel, terminate, extend or suspend the Activation or to modify these Terms and Conditions at any time prior to the closing date. 
  5. Nestlé shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any death or personal injury suffered or sustained as a consequence of participation in the Activation, except for any liability which cannot be excluded by law. 
  6. Participant, to the fullest extent permitted by law, hereby releases Nestlé, and all persons or corporations associated directly or indirectly with the Activation from any and/or all claims, demands and proceedings whatsoever arising out of:
    (a) their participation in the Activation; 
    (b) any breach of these Terms and Conditions; 
    (c) non-receipt of the prize due to force majeure;
    (d) use of the prize;
    (e) non-issuance of visa; and/or 
    (f) denial of entry into the UAE.
  7. This release and indemnity extends to and includes Nestlé, its parent company and its related bodies corporate, and its respective directors, officers, agents, contractors, employees and sponsors associated with or which is involved directly or indirectly with the Activation. This release and indemnity continues forever and binds the Participants' heirs, executors, personal representatives and assigns.

Any questions, comments or complaints regarding this competition must be directed to our Care Center, contact details are as follows:

Email: support@dolcegusto-me.com

Care center numbers:

Jurisdiction And Governing Law

By participating in this Activation, the Participant submits to the jurisdiction of the courts of Dubai for any and all actions or claims in any way related to this Activation and expressly agree that such actions or claims are subject to the laws and regulations of the United Arab Emirates.

Intellectual Property Rights:

NESTLÉ, NESCAFÉ and DOLCE GUSTO are registered trademarks of Société des Produits Nestlé S.A.
© 2018. All rights reserved.

RATINGS & REVIEWS LEGAL RULES

These Rules govern your conduct, agreement and the rights of Nestlé as relates to the Consumer Ratings and Review Service offered by Nestlé (the "Service"). By submitting any Content to the Service, you agree to the following Rules. As used herein, Content means any text, photo, video, likeness or other material or information you provide to the Service.

If you do not agree to these Rules, please do not use the Service

You agree that

-          You have reached the legal age of majority in your country of residence;

-          You have not received any prior payment or promise of payment in return for your proposed submission; nor have you received any incentive such as free product, discounts, gifts, sweepstakes entries;

-          If you are a Nestlé employee, you have disclosed that relationship; and

-          You do not work for any company or agency hired by Nestlé to promote and/or sell Nescafé Dolce Gusto® products.

SUBMISSION OF CONTENT TO THE SERVICE

You agree that:

-          All Content and Information about yourself that you submit is accurate, up to date, reflects your true opinion, and are based upon your actual experience with the product being reviewed

-          The Content you submit is original and was created by you;

-          Nestlé may use the Content for promotional and other purposes as set forth in these Rules and you will not be entitled to any compensation for such use.

You further agree that you shall not submit any Content:

-          That is known by you to be false, inaccurate or misleading;

-          That infringes any third party’s copyright, patent, trademark, trade secret, rights of publicity rights of privacy, moral rights or any other applicable personal or proprietary rights;

-          That encourages or advocates any unlawful or unauthorized behavior or activity or violates any law, statute, ordinance or regulation

-          That is offensive, obscene, vulgar, or is inappropriate for a public, family friendly, and pet-friendly forum;

-          That is, or may be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, threatening or harassing to any individual or entity;

-          That includes any information that references third party websites, addresses, email addresses, contact information or phone numbers; or

-          That contains any computer viruses, worms, Trojan horses or other potentially damaging computer programs or files.

MONITOR

All Content that you submit may be used at Nestlé sole discretion. Nestlé reserves the right, but not the obligation, to:

-          Monitor or review the Content you have submitted;

-          To condense, remove or refuse to post any Content submitted to the Service that Nestlé deems in its sole discretion to be inappropriate or violate any of these Rules without giving you notice; and

-          To suspend or terminate your access to the Services as  Nestlé may deem appropriate.

Nestlé does not guarantee that you will have any recourse through Nestlé to edit or delete any Content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Nestlé has the right to remove or refuse to post any submission for any reason. You acknowledge that you, not Nestlé, are responsible for the Contents of your submission. None of the Content that you submit shall be subject to any obligation of confidence on the part of Nestlé, its agents, subsidiaries, affiliates, or third party service providers and their respective directors, officers and employees.

LICENSE TO USE CONTENT

By uploading or submitting any Content to the Service, you automatically grant  Nestlé a world-wide, non-exclusive, royalty-free, irrevocable, transferrable license to publicly display or re-display, use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such Content and/or incorporate such Content into any form, medium or technology whatsoever (including but not limited to, Nestlé websites, third party websites, online and off line advertising, marketing and promotional materials) throughout the world that is used by Nestlé or its agents in connection with the Service or the promotion or marketing of Nestlé, and its products and services.

You represent and warrant to  Nestlé that you own all Content and/or have the unencumbered legal right to grant the above-referenced license to Nestlé, with respect to all Content that you submit. You also represent that such materials do not infringe on any third party copyrights or other third party intellectual property rights.

RELEASE AND INDEMNIFICATION

You agree to release, indemnify and hold Nestlé, its parent, affiliated and subsidiary companies (and their respective officers, directors, agents, employees, and agents) harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of or in connection with any breach of your representations and warranties set forth above, or your violation of any law or rights of a third party.

USE OF YOUR EMAIL ADDRESS

By submitting your email address in connection with your rating and review, you agree that Nestlé and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

CHANGES TO THE RULES

Nestlé reserves the right to modify or terminate the Service and these Rules for any reason, without notice, and without liability to you, or any third party. You are responsible for regularly reviewing these Rules so that you are apprised of any changes.

GENERAL

These Terms & Conditions shall be governed by the laws of the United Arab Emirates. Any dispute, arising in connection with these Terms and Conditions, and which is not resolved shall be submitted by either Party to the exclusive jurisdiction of the competent Courts of the United Arab Emirates.

We have the right to amend these Terms and Conditions from time to time.  You will be subject to the Terms and Conditions in force at the time that the order was placed, unless any change to such terms and conditions is required retroactively by law or government authority.

All notices must be sent by post to our address PO Box 17327, Dubai, United Arab Emirates or via email carecenter@nestle-family.com or posted in the Website.

This website is also subject to Nestlé Terms and Conditions, please visit the website http://www.nestle-family.com

Copyright © 2018 Nestlé Middle East FZ