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Frequently asked Questions


Machine enquiries

Where can I buy NESCAFÉ® Dolce Gusto® machines?

Hypermarkets & supermarkets. Please see dealers listing section on the website for a list of retailers in your country.

How does the machine work?

The NESCAFÉ® Dolce Gusto® machine heats water, which is passed at high pressure through a capsule of high quality coffee into the cup. NESCAFÉ® Dolce Gusto® machine uses up to 15 bar pressure, similar to coffee house machines to deliver a great cup of coffee every time. The coffee that is used in the capsules is made of premium 100% pure Arabica coffee beans.

The high pressure and capsule technology is designed to deliver an even distribution of water and pressure through the coffee to maximize the flavour. While traditional drip coffee machines operate at one bar of pressure (normal atmospheric pressure) and a number of other one-cup coffee machines operate at no more than two bars, the NESCAFÉ® Dolce Gusto® system can operate at 15 bars. The higher the pressure the more flavour is extracted from the coffee.

Can I order spare parts for my machine from you?

Yes, you can order parts for your machine. Contact our Customer Service representatives at:
  • UAE+971 800348786
  • KSA: +966 800971971 / +97143634100
  • Jordan: +96265902997
  • Lebanon: +9614548593
  • Qatar: +97444587615
  • Kuwait: +96522286847
  • Other Countries: +97143634100

My machine has stopped working.

Please call the NESCAFÉ® Dolce Gusto® hotline at:
  • UAE+971 800348786
  • KSA: +966 800971971 / +97143634100
  • Jordan: +96265902997
  • Lebanon: +9614548593
  • Qatar: +97444587615
  • Kuwait: +96522286847
  • Other Countries: +97143634100

Capsule enquiries

Can you use other coffee capsules or only NESCAFÉ Dolce Gusto capsules?

NESCAFÉ® Dolce Gusto® coffee capsules are designed exclusively for use with this machine. They are the only capsules that fit and that correspond to the high quality requirements of this system.

Can I re-use the capsule for a second cup?

No, our capsules are designed to give you the perfect cup everytime and are not suitable for making two cups.

Managing your account

Forgot your password

Please remember that your username and password are case sensitive. To reset your password: click "forgot your password?" in the bottom left hand corner and enter your username and email address. An email will be sent to you with a new password. Once you have logged in again, you can change this to something more memorable.

To receive a username reminder: click "forgot your username" and enter your email address, first name and surname. An email will be sent reminding you of your username.

If you have forgotten both of these, you will need to obtain the username following the step outlined above, before you can reset your password.

I want to change my account details.

To change your details, please log in with your existing username and password and click on “PROFILE & ACCOUNT”.

If you change your email address you will be sent an email confirmation. Please follow the instructions on this email to confirm the changes. You can call one of our Customer Service representatives at 800DGUSTO for UAE or +97148100081 for other countries, for advice on how to change your account details.

How do I unsubscribe?

To unsubscribe from NESCAFÉ® Dolce Gusto® please log in with your existing username and password and click on “PROFILE & ACCOUNT” and finally "delete profile". It will take some time to take effect and we cannot guarantee to stop any mailing activity already in production for the next couple of months.