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Frequently asked Questions


Getting Started

I am new to NESCAFÉ® Dolce Gusto®, how do I register?

Click on Register Today in the top menu. Scroll down to ‘I’m a new customer’ and click on ‘Register now’ to complete your details.
If you would like further advice on how to register please call our customer service team at 800DGUSTO for UAE or +97148100081 for other countries.

I have not received the confirmation email to complete my registration.

Please check in your junk mail folder. If you cannot find the email, you can request a new confirmation email. Just login at the top right hand side of the screen using your username and password. You will then be prompted to enter your email address and a confirmation email will automatically be sent. Once you have clicked on the link from the email your account will be fully activated.

Is your website secure?

The NESCAFÉ® Dolce Gusto® website adheres to best practice security measures.

I am already registered but have forgotten my username and/or password.

Please remember that your username and password are case sensitive. To reset your password: click "forgot your password?" in the bottom left hand corner and enter your username and email address. An email will be sent to you with a new password. Once you have logged in again, you can change this to something more memorable.

To receive a username reminder: click "forgot your username" and enter your email address, first name and surname. An email will be sent reminding you of your username.

If you have forgotten both of these, you will need to obtain the username following the step outlined above, before you can reset your password.

I am having problems viewing the entire website.

A: In order to use this site, you must have "cookies" enabled on your computer. To do this, go to "Tools" on your Internet browser, and then select "Internet Options". From there you will need to adjust your security or privacy settings to allow all cookies. This website WILL NOT work properly unless you do this. For Apple Macs please consult your relevant technical help team.

How do I check my account information?

Point your mouse at the "My Account" button which is above the main menu. Enter your Email Address and password into the form provided and click Go. You will then be shown all of the details we have for your account.

Machine enquiries

Where can I buy NESCAFÉ® Dolce Gusto® machines?

Hypermarkets & supermarkets. Please see dealers listing section on the website for a list of retailers in your country.

How does the machine work?

The NESCAFÉ® Dolce Gusto® machine heats water, which is passed at high pressure through a capsule of high quality coffee into the cup. NESCAFÉ® Dolce Gusto® machine uses up to 15 bar pressure, similar to coffee house machines to deliver a great cup of coffee every time. The coffee that is used in the capsules is made of premium 100% pure Arabica coffee beans.

The high pressure and capsule technology is designed to deliver an even distribution of water and pressure through the coffee to maximize the flavour. While traditional drip coffee machines operate at one bar of pressure (normal atmospheric pressure) and a number of other one-cup coffee machines operate at no more than two bars, the NESCAFÉ® Dolce Gusto® system can operate at 15 bars. The higher the pressure the more flavour is extracted from the coffee.

Can I order spare parts for my machine from you?

Yes, you can order parts for your machine. Contact our Customer Service representatives at 800DGUSTO for UAE or +97148100081 for other countries.

My machine has stopped working.

Please call the NESCAFÉ® Dolce Gusto® hotline at 800DGUSTO for UAE or +97148100081 for other countries, and we will be happy to assist you.

Capsule enquiries

Can you use other coffee capsules or only NESCAFÉ Dolce Gusto capsules?

NESCAFÉ® Dolce Gusto® coffee capsules are designed exclusively for use with this machine. They are the only capsules that fit and that correspond to the high quality requirements of this system.

Can I re-use the capsule for a second cup?

No, our capsules are designed to give you the perfect cup everytime and are not suitable for making two cups.

Managing your account

Forgot your password

Please remember that your username and password are case sensitive. To reset your password: click "forgot your password?" in the bottom left hand corner and enter your username and email address. An email will be sent to you with a new password. Once you have logged in again, you can change this to something more memorable.

To receive a username reminder: click "forgot your username" and enter your email address, first name and surname. An email will be sent reminding you of your username.

If you have forgotten both of these, you will need to obtain the username following the step outlined above, before you can reset your password.

I want to change my account details.

To change your details, please log in with your existing username and password and click on “PROFILE & ACCOUNT”.

If you change your email address you will be sent an email confirmation. Please follow the instructions on this email to confirm the changes. You can call one of our Customer Service representatives at 800DGUSTO for UAE or +97148100081 for other countries, for advice on how to change your account details.

How do I unsubscribe?

To unsubscribe from NESCAFÉ® Dolce Gusto® please log in with your existing username and password and click on “PROFILE & ACCOUNT” and finally "delete profile". It will take some time to take effect and we cannot guarantee to stop any mailing activity already in production for the next couple of months.