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Machine enquiries
Where can I buy NESCAFÉ® Dolce Gusto® machines?
Hypermarkets & supermarkets. Please see dealers listing section on the website for a list of retailers in your country.
How does the machine work?
The NESCAFÉ® Dolce Gusto® machine heats water, which is passed at high pressure through a capsule of high quality coffee into the cup. NESCAFÉ® Dolce Gusto® machine uses up to 15 bar pressure, similar to coffee house machines to deliver a great cup of coffee every time. The coffee that is used in the capsules is made of premium 100% pure Arabica coffee beans. The high pressure and capsule technology is designed to deliver an even distribution of water and pressure through the coffee to maximize the flavour. While traditional drip coffee machines operate at one bar of pressure (normal atmospheric pressure) and a number of other one-cup coffee machines operate at no more than two bars, the NESCAFÉ® Dolce Gusto® system can operate at 15 bars. The higher the pressure the more flavour is extracted from the coffee.
Can I order spare parts for my machine from you?
Yes, you can order parts for your machine. Contact our Customer Service representatives at:UAE: +971 800348786
KSA: +966 800971971 / +97143634100
Jordan: +96265902997
Lebanon: +9614548593
Qatar: +97444587615
Kuwait: +96522286847
Other Countries: +97143634100
My machine has stopped working.
Please call the NESCAFÉ® Dolce Gusto® hotline at:UAE: +971 800348786
KSA: +966 800971971 / +97143634100
Jordan: +96265902997
Lebanon: +9614548593
Qatar: +97444587615
Kuwait: +96522286847
Other Countries: +97143634100
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